Day: June 13, 2025
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Agentic AI customer experience: Smarter redemptions, stronger loyalty.
Agentic AI customer experience: Smarter redemptions, stronger loyalty. For the largest global gaming and entertainment platform “A simple gift redemption became a gamer’s worst nightmare – endless clicks, zero joy.” – A gamer during peak holiday season When a leading global gaming and entertainment platform faced soaring support volumes and mounting customer frustration around gift