Category: AI in Action

A modern-day contact center has numerous moving parts, ranging from customer engagement applications, queuing and routing systems to CRMs and workforce optimization solutions. Running this complex ecosystem seamlessly and harmoniously is critical to reducing customer effort and delivering world-class customer satisfaction. However, the industry lacks a platform that binds these different components together synergistically. Backed

Choosing and successfully deploying the right enterprise-grade AI solutionfor business can prove to be a tall order in the wake of new developments. New tools in the market exemplify predictive and generative AI’s potential that empower businesses to innovate and enhance customer engagement. In this blog, we look at the following: Not all the features

In August 2024, Movate spoke to NelsonHall about its in-house holistic framework, Movate Athena. Conversations revolved around the expectations and challenges of AI Integrations in the market. Specific use cases, existing deployments, and best practices in building commercial relationships around the AI reinvention model were part of the discussions. Movate has been actively integrating AI

NelsonHall’s Customer Experience (CX) Services lead analyst, Ivan Kotzev, wrote about how Movate is striding aggressively to capture Generative AI Opportunities in the market at a time when IT and CX managers find various opportunities and applications of gen AI promising.  Ivan shared in his blog titled “Movate moves aggressively to capture generative AI opportunities” how

“Ignoring Generative AI Will Be a Costly Mistake For Enterprises.” – Forrester Generative AI has emerged as a transformative force in today’s technology and business landscape. This buzzy technology holds much promise in shaping digital customer experiences and revolutionizing how enterprises operate. Through its innate prowess to augment human efforts and generate deep insights, AI’s