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Category: Blog

  • From Information to Action – The Rise of Agentic AI

    From Information to Action – The Rise of Agentic AI

    The transformative potential of Gen AI (generative AI) has captivated our world and is rapidly transcending to mainstream adoption. LLMs have demonstrated remarkable abilities spanning the creation of dashboards, reports, novel artefacts (documents, creative designs, presentations, images, music, videos) and more. New-age Gen AI tools have enabled rapid systems design, prototyping and simulation for new

  • Agentic AI & Machine Customers: From helpful assistants to skilled collaborators and autonomous workers

    Agentic AI & Machine Customers: From helpful assistants to skilled collaborators and autonomous workers

    Agentic AI systems operate autonomously, they learn, collaborate, adapt, and make real-time decisions in complex, nuanced and emergent environments. Contrary to traditional AI that is reliant on human intervention, programming, training, and is limited by models, algorithms, and predefined rules; this new generation of artificial intelligence is designed to realize goals. Agentic AI systems augment

  • How GenAI chatbots are reimagining retail CX

    How GenAI chatbots are reimagining retail CX

    Chatbots have increasingly made their presence in the consumer services space According to McKinsey & Company, retailers need to move quickly to seize the opportunity presented by GenAI as they experiment with technology and realize that it holds great promise for reviving growth. One such area is the chatbot. While the adoption of traditional chatbots

  • AI vs AI: Generative AI’s Impact on Digital Defense and Cyber Attacks

    AI vs AI: Generative AI’s Impact on Digital Defense and Cyber Attacks

    Cybersecurity is now a battleground not just for humans, but for AI systems, with Generative AI (GenAI) playing a dual role in both strengthening defenses and enabling new types of cyberattacks. On one hand, GenAI is revolutionizing cybersecurity by improving threat detection, automating responses, and bolstering defensive mechanisms. On the other hand, hackers are leveraging

  • Optimizing generative AI through effective prompt engineering: A key to unleashing cost-efficiency and high-performance

    Optimizing generative AI through effective prompt engineering: A key to unleashing cost-efficiency and high-performance

    Generative AI (GenAI), particularly models powered by Large Language Models (LLMs), offers transformative potential across industries. However, without proper planning, the operational costs associated with deploying these models can escalate quickly. This article demonstrates how prompt engineering drives significant cost savings while delivering highly customized outputs for various use cases. This article will also provide

  • The strategic role of prompt engineering in AI evolution

    The strategic role of prompt engineering in AI evolution

    As generative AI (GenAI) models advance at an unprecedented pace, the art of crafting intuitive and contextually relevant prompts has emerged as a critical capability. Prompt engineering has become a key factor in harnessing the full potential of AI, particularly for enterprises aiming to enhance customer engagement and streamline complex interactions. The global prompt engineering market size

  • Data’s fundamental and pivotal role in unlocking GenAI’s potential

    Data’s fundamental and pivotal role in unlocking GenAI’s potential

    As enterprise GenAI developments continue and are poised to go ever further mainstream with the passage of time, this AI advancement touts of its human touch in interactions, high degree of accuracy and remarkable consistency in handling data. GenAI has risen to be as a transformational force in the enterprise as it makes headway across

  • The strategic role of data in unleashing GenAI’s potential

    The strategic role of data in unleashing GenAI’s potential

    Generative AI needs no introduction as it continues to make waves everywhere. Boasting human-like conversational ability, remarkable precision, and unwavering consistency, GenAI has emerged as a transformative force, revolutionising various industries. Its impact is particularly pronounced in customer service and support, where applications range from fundamental chatbots to cutting-edge technologies. It also holds promise in

  • Gen AI: The prompt toward the new CX era

    Gen AI: The prompt toward the new CX era

    AI’s new inflection point, generative technology, has captured the world by storm and could be the next giant leap to unleash the innovation and productivity we need. The market will reach over $109B by 2030, with a projected CAGR of 35.6%. ChatGPT’s meteoric rise is attributable to generative AI’s capability to augment human effort. Enterprises envision building

  • The impact of GenAI-driven CRMs: Boosting sales via personalization

    The impact of GenAI-driven CRMs: Boosting sales via personalization

    The infusion of Generative AI in CRM systems is emerging as a transformative trend, according to Gartner report, with over 80% of customers seeking to invest in CRMs are keen on complex AI/ML capabilities. As traditional or conventional approaches to sales take the back seat the demand for personalized customer engagement intensifies. With an increasing